Closet.pk strives for customer satisfaction.
Conditions for Returns
The policy written below is applied to all products that are purchased online via the website.
- The customer will be responsible for shipping costs of return. Make sure the product you are returning/ exchange is intact with all tags.
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- Sale product/item cannot be returned or exchanged.
- All product/item purchased online can be exchanged within 10 days with below mention conditions.
- The product /item received has a manufacturing defect or an incorrect style or size, at the time of delivery.
- The product or item does not match with original specification, or the product found to be not the same as you had actually purchased.
- Prior to shipping the return to closet, you will need to notify us within 3 days by Whatsapp at +92-313-6464093 or by writing us at [email protected]
- After approval of your request, the company will refund your amount through your bank. You will be credited for the cost of product (s)/ item(s).
- Shipping and handling cost are not refundable. Please allow us two weeks for the processing of the refund.
The order can be canceled by the customer any time before the order is processed. Once the order is shipped return and exchange policy will be applied. Closet has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfillment of said order.
The Closet.pk is not responsible for the non-shipment of ordered products due to in availability of stock. Order verification is not considered to be, order confirmation.
It is the customer’s responsibility to provides us the correct address and phone number at the time of ordering.
Closet.pk management team retains the right to change return and exchange policy at any time without any notice.
Closet has aims to provide best possible services to processes orders as quickly as possible. Despite our tries some orders take more time. Note: our logistics partner required 1 additional working day for delivery. However, this time required may vary depending on the range of factors.
How to return