My Account

Question Do I need to have an account to shop with you?
AnswerYou can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us, making your shopping experience with Closet seamless.
Question How do I create an account on Closet?
AnswerRegistering with Closet is easy. You can create a unique account by ordering fir the first time with going through the following steps:

  1. Choose any product from the store that you want to buy.
  2. Add that product to your cart and then click proceed to checkout.
  3. Fill in your personal particulars and shipping details on the checkout page.
  4. Click “
  5. Now, you are finally registered on the website through your first order.

Question What if I forget my password, how will I retrieve it?
AnswerClick on ‘Lost your password?’ available at the sign-in page. Enter your email address or username and click on ‘Reset password’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.
Question How can I update/edit my shipping or billing address details?
AnswerPlease sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out in case the order is not processed
Question How will I view my order details and history?
AnswerPlease sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only, not the guest checkout.

Order

Question How can I place an order?
AnswerOnce you have found the product you want, it’s time to place your order!

  1. Sign in to your online account
  2. When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’.
  3. Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.
  4. Once you’ve added all products into your shopping cart, click Proceed to checkout
  5. Enter billing and shipping information
  6. Provide payment information
  7. Review and submit your order
  8. Check the Sales Order Summary

Question How do I complete or check out of an order?
AnswerOnce your shopping cart has all the items that you wish to purchase, you’ll be asked to enter your billing and payment information.

  1. If you’ve signed in to your already established account, the billing information will already be entered into the billing information screen. If you haven’t signed in, you will be required to enter your Name and Address. Once you’re done entering the required information, put in payment information.
  2. Payment information section lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements visit the Payments section down below.
  3. The final step in completing your online shopping is to click on ‘Place Order’. Once you place your order, you’ll receive a Sales Order Summary containing your Order Number and confirmation.

Question I did not receive any sales order summary, what does that mean?
AnswerA sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with Closet. You should call our customer support number to confirm.
Question When I place an item to my shopping bag, is the item reserved for me?
AnswerPlacing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
Question How will I know that you have received my order?
AnswerOnce your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time. However, the order would be shipped only when payment verification is complete (in case of online payments) or telephonic verification of shipping address has been carried out (in case of Cash on Delivery).
Question How can I check the status of my order?
AnswerYou can visit the Order history to check your current order status as well as your previous order history.
Question What is the difference between Guest checkout and shopping through registered account?
AnswerIn the registered account, your billing and shipping information will automatically be put in your order. Furthermore, in order history, you’ll have all the information regarding your previous orders and current order with their order statuses. However, in guest checkout, every time you place an order with Closet, you’ll have to put in your billing and shipping information. Furthermore, you won’t have access to your order status, you’ll have to call or email customer support to inquire about your order status.
Question What is the difference between Order ID and Tracking ID?
AnswerYou will receive two emails essentially in the order process. One on placing the order and one when your shipment is dispatched. Order ID is your unique order number which is given to you in the Sales Order Summary on placing your order. Tracking ID is sent to you when the order is dispatched.

P.S. Keep in mind, to track your order and its delivery status, you will use your Tracking ID to log on to our website or TCS or Leopards website, not the Order ID.

Question Can I cancel my order?
AnswerYou can cancel your order before the item is shipped. We typically ship orders by 4 pm on the next working day after the order is placed.
Question Can I add items to the existing order or make changes to an order?
AnswerUnfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order and places a new order.

Payments

Question How shall I make a payment?
AnswerFollowing are the payment options available for your convenience:

  1. Cash On Delivery (for Pakistan orders only)
  2. Online payment (All popular Debit/Credit cards)
  3. Jazz Cash or Easy Paisa (whatever is available)

Question Is it safe to use my credit/debit card to make payments?
AnswerYes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.
Question What should I do if my payment fails?
AnswerIn case of a payment failure, make sure the Information passed on to payment gateway is accurate i.e. account details, billing address etc. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us at cs@closet.pk  or give us a call on +92-313-6464-093 with your order number for any clarification.
Question How do I pay Cash on Delivery (COD)?
AnswerYou can pay through Cash on Delivery (COD) for transactions up to Rs. 22,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  1. Place order as prescribed in ‘How to place an order’.
  2. In the Payment Information form, select ‘Cash on Delivery’
  3. On delivery of the product, you’ll be asked for the required amount of cash a receipt will be provided along with your purchase.

Question In how many destinations is COD service available?
AnswerThe COD service is available all over Pakistan. COD is not available internationally.

Delivery

Question What is the delivery time?
AnswerLocal Order delivery takes 2-3 days, depending on the size and availability of the product. Orders are processed within 24-48 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.
Question What are the delivery charges for local orders?
AnswerFlat rate: 250 PKR.
Question How do I check the delivery status?
AnswerOn dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to our own website for tracking or TCS and Leopards websites to track your order.
Question What manner of shipping do you use?
AnswerActual delivery time is 3-7 working days.
Question How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
AnswerOur delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.